FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. See the section under RESOURCES - How To Read Your Meter and Leak Detection Guide for more help.

Call the office and we'll work with you to solve the problem.

1st - Check your meter and the surrounding area for possible leaks o your side of the meter.

Next, call our office and report low pressure for your area for us to investigate the issue.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date, after the new bill was printed or we may not have received it at all.

Call our office and we will help you solve the problem.